Skip to content
Refund policy
We have taken every care to produce the highest quality product. If however, you are not completely satisfied with your purchase, we will refund or exchange the garment within 30 days of receipt.
RETURNS & EXCHANGES
Items can be returned or exchanged within 30 days from the date you receive your order. The return package must be shipped back within this 30-day period. Please make sure the items are complete, in perfect condition — unworn, unused, unwashed — with attached labels and original packaging. Once we receive the items back, we will send you a confirmation to the email address you provided.
Refunds are issued for the full selling price (this excludes shipping costs and additional taxes). The money will be deposited in the original method of payment. Please allow 10 business days for the refund to process.
Refund request can be submitted through our email alassilk@alassilk.com or via our contact form.
NOTE: We do not exchange or accept returns on clearance and final sale items or gift cards. You are responsible for all return shipping charges. Shipping, customs fees and import taxes are not refundable in case of return. If you have any questions, please contact us via email at Alassilk
alassilk.com or Instagram @alas_silk.
HOW TO SEND BACK AN ITEM?
Please, contact us at Alassilkalassilk.com if you would like to return or exchange your order, providing details of the item. We will provide you with the next steps for the process.
In a case of refund, your money will be refunded within 14 days after receiving the merchandise and completing the quality check. We reserve the right to refuse the return of damaged, worn, or used merchandise.
WHAT IF THE ITEM IS DEFECTIVE?
Should you receive the wrong item or an item that is not in perfect condition, please contact us immediately.
CAN I RETURN AN ITEM I RECEIVED AS A GIFT?
An item that was gifted to you may be exchanged for another item or a gift voucher. Refunds can only be made to the original payment method under which the gift was initially bought.
RECEVING A REFUND
After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation email.
Your refund will be credited to the original purchaser's payment method. Shipping costs will not be refunded for items returned.
If your order has been sent to a destination within the EU, all sales taxes (VAT) will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through alassilk.com. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note that card refunds may take up to 14 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.
CUSTOMER CARE
If you have any questions, please contact us via email at Alassilkalassilk.com or Instagram @alas_silk.
